The average subscriber receives numerous emails from competing brands, many using personalisation strategies — but not all personalisation approaches are equally effective. Brands lose 38% of customers due to poor personalisation experiences, and inadequate data foundations result in irrelevant, counterproductive messages.
- Activate customer data and fully automate targeted email campaigns
- Present subscribers with relevant recommendations based on interests and behaviour
- Avoid manually picking recommendations for all email flows
- Send the right emails at the right time in the customer journey